Support
Contact Support
The GenIA-L support team is available to help with technical issues, account questions, and onboarding.
support@genial.lefebvre-dalloz.fr
Response within 1 business day
Phone
+33 1 40 92 20 20
Mon – Fri, 9 h – 18 h (CET)
Support hours
Standard support: Monday to Friday, 9:00 – 18:00 CET
Critical issues: 24/7 monitoring with on-call escalation for service outages
Response SLA: P1 (service down) < 1 hour · P2 (major feature) < 4 hours · P3 (general) < 1 business day
Before contacting support
Check if your question is answered in the feature guides or the quick start guide.